{"id":55491,"date":"2021-06-14T13:39:03","date_gmt":"2021-06-14T13:39:03","guid":{"rendered":"https:\/\/my.wpconfigurator.com\/soutien\/"},"modified":"2026-11-11T06:16:59","modified_gmt":"2026-11-11T06:16:59","slug":"soutien","status":"publish","type":"page","link":"https:\/\/my.wpconfigurator.com\/fr\/soutien\/","title":{"rendered":"Soutien"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"55491\" class=\"elementor elementor-55491 elementor-22776\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc171be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc171be\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2554244\" data-id=\"2554244\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9844c45\" data-id=\"9844c45\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-aacf9de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aacf9de\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1d68a379\" data-id=\"1d68a379\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f5bd3dd elementor-widget elementor-widget-heading\" data-id=\"5f5bd3dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pour ouvrir un ticket de support <br \/>Cliquez sur le bouton Support en bas \u00e0 gauche.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49da89d elementor-widget elementor-widget-image\" data-id=\"49da89d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"133\" height=\"65\" src=\"https:\/\/my.wpconfigurator.com\/wp-content\/uploads\/2021\/06\/Captura-de-pantalla-2021-06-24-a-las-12.31.08.png\" class=\"attachment-full size-full wp-image-55492\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2367753 elementor-widget elementor-widget-heading\" data-id=\"2367753\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous devez utiliser cet e-mail pour ouvrir le ticket :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4ceb3b elementor-widget elementor-widget-heading\" data-id=\"a4ceb3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Copiez-collez votre licence depuis la case ci-dessous<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-48996b93\" data-id=\"48996b93\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-170a9d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"170a9d8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6308abf\" data-id=\"6308abf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca9e359 elementor-widget elementor-widget-shortcode\" data-id=\"ca9e359\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t<p class=\"edd-alert edd-alert-warn\">\n\t\tYou must be logged in to view license keys.\t<\/p>\n\t\t<form id=\"edd_login_form\" class=\"edd_form\" action=\"\" method=\"post\">\n\t\t<fieldset>\n\t\t\t<legend>Connexion \u00e0 votre compte<\/legend>\n\t\t\t\t\t\t<p class=\"edd-login-username\">\n\t\t\t\t<label for=\"edd_user_login\">Identifiant ou e-mail<\/label>\n\t\t\t\t<input name=\"edd_user_login\" id=\"edd_user_login\" class=\"edd-required edd-input\" type=\"text\"\/>\n\t\t\t<\/p>\n\t\t\t<p class=\"edd-login-password\">\n\t\t\t\t<label for=\"edd_user_pass\">Mot de passe<\/label>\n\t\t\t\t<input name=\"edd_user_pass\" id=\"edd_user_pass\" class=\"edd-password edd-required edd-input\" type=\"password\"\/>\n\t\t\t<\/p>\n\t\t\t<p class=\"edd-login-remember\">\n\t\t\t\t<label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Se souvenir de moi<\/label>\n\t\t\t<\/p>\n\t\t\t<p class=\"edd-login-submit\">\n\t\t\t\t<input type=\"hidden\" name=\"edd_redirect\" value=\"https:\/\/my.wpconfigurator.com\/fr\/wp-json\/wp\/v2\/pages\/55491\/\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"edd_login_nonce\" value=\"d61dc0da51\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"edd_action\" value=\"user_login\"\/>\n\t\t\t\t<input id=\"edd_login_submit\" type=\"submit\" class=\"edd-submit\" value=\"Connexion\"\/>\n\t\t\t<\/p>\n\t\t\t<p class=\"edd-lost-password\">\n\t\t\t\t<a href=\"https:\/\/my.wpconfigurator.com\/wp-login.php?action=lostpassword&#038;edd_forgot_password=confirm\">\n\t\t\t\t\tMot de passe oubli\u00e9\u00a0?\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t\t\t\t<\/fieldset>\n\t<\/form>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f9cd4a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f9cd4a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d1eeba\" data-id=\"5d1eeba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a1794b elementor-widget elementor-widget-text-editor\" data-id=\"0a1794b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Merci beaucoup d\u2019avoir achet\u00e9 nos produits ! Nous avons h\u00e2te de vous offrir un service client de qualit\u00e9, mais avant cela, prenez quelques instants pour vous familiariser avec les termes et conditions suivants concernant le support que nous proposons :<\/p><ul><li>Veuillez vous assurer <a href=\"https:\/\/documentation.wpconfigurator.com\/\" target=\"_blank\" rel=\"nofollow noopener\" data-redactor-span=\"true\">d\u2019avoir lu la documentation<\/a>, fournie avec votre t\u00e9l\u00e9chargement. La documentation couvre des sujets importants, allant de l\u2019installation du th\u00e8me \u00e0 son utilisation correcte. Vous pouvez la consulter <a href=\"https:\/\/documentation.wpconfigurator.com\/\" target=\"_blank\" rel=\"nofollow noopener\" data-redactor-span=\"true\">ici<\/a>.<\/li><li>Veuillez noter que nous faisons de notre mieux pour surveiller les forums 24h\/24, mais en raison d\u2019un grand nombre de demandes de support auxquelles nous devons traiter quotidiennement, veuillez pr\u00e9voir 24 \u00e0 48 heures pour recevoir une r\u00e9ponse \u00e0 votre ticket.<\/li> <li>Avant de poser des questions, assurez-vous de parcourir les tickets ouverts pour voir si votre question a d\u00e9j\u00e0 \u00e9t\u00e9 r\u00e9pondue, ce qui signifie que vous n\u2019aurez peut-\u00eatre pas besoin d\u2019attendre du tout pour obtenir une r\u00e9ponse.<\/li><li>Le support concerne l\u2019installation du th\u00e8me \/ plugin, les probl\u00e8mes li\u00e9s \u00e0 l\u2019utilisation de toutes fonctionnalit\u00e9s disponibles par d\u00e9faut, les corrections de bugs et les petites modifications sur une ou deux lignes de code. Nous n\u2019offrons pas de support pour l\u2019installation ou l\u2019administration de WordPress lui-m\u00eame, ni pour des plugins tiers, ni pour les probl\u00e8mes li\u00e9s \u00e0 leur utilisation en combinaison avec l\u2019un de nos th\u00e8mes. Veuillez noter que si vous avez besoin d\u2019aide pour la personnalisation de votre th\u00e8me au-del\u00e0 d\u2019une ou deux lignes de code, votre meilleure option est de consulter \u00ab write here \u00bb et de demander <a href=\"https:\/\/wpconfigurator.com\/custom-projects\/\" rel=\"nofollow\" data-redactor-span=\"true\">un devis pour des projets personnalis\u00e9s<\/a><\/li><li>Vous devez comprendre que vous achetez l\u2019article tel quel. Si vous voulez qu\u2019il ait une apparence ou un fonctionnement diff\u00e9rent de ce que vous voyez dans la d\u00e9mo en ligne, vous devez comprendre que cela n\u2019est pas couvert par le support basique. Nous sommes toujours l\u00e0 pour donner de petits conseils et astuces, j\u2019\u00e9cris m\u00eame parfois des blocs entiers de codes CSS, car nous aimons aider. Mais si vos demandes arrivent les unes apr\u00e8s les autres et que vous n\u2019avez aucune id\u00e9e de ce qu\u2019est le CSS ou le HTML, le mieux est de contacter l\u2019\u00e9quipe <a href=\"https:\/\/wpconfigurator.com\/custom-projects\/\" target=\"_blank\" rel=\"nofollow noopener\" data-redactor-span=\"true\">wpconfigurator<\/a>. Publiez<\/li> <li>vos demandes autant que possible : les liens et captures d\u2019\u00e9cran sont toujours les bienvenus ! Fournissez-nous toutes les informations possibles !<\/li><\/ul><p>Encore une fois, merci pour l\u2019achat ! J\u2019esp\u00e8re que notre travail vous plaira.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59497f69 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59497f69\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-696555a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"696555a4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56cc9b2f\" data-id=\"56cc9b2f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8aa059d elementor-widget elementor-widget-html\" data-id=\"8aa059d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>window.fwSettings={\n\t'widget_id':80000005311\n\t};\n\t!function(){if(\"function\"!=typeof window.FreshworksWidget){var n=function(){n.q.push(arguments)};n.q=[],window.FreshworksWidget=n}}() \n<\/script><script type='text\/javascript' src='https:\/\/euc-widget.freshworks.com\/widgets\/80000005311.js' async defer><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pour ouvrir un ticket de support Cliquez sur le bouton Support en bas \u00e0 gauche. Vous devez utiliser cet e-mail pour ouvrir le ticket : Copiez-collez votre licence depuis la case ci-dessous Merci beaucoup d\u2019avoir achet\u00e9 nos produits ! Nous avons h\u00e2te de vous offrir un service client de qualit\u00e9, mais avant cela, prenez quelques &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/my.wpconfigurator.com\/fr\/soutien\/\" class=\"more-link\">Continuer la<span class=\"screen-reader-text\"> lecture \u00abSoutien \u00bb<\/span><\/a><\/p>\n","protected":false},"author":4339,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-55491","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/my.wpconfigurator.com\/fr\/wp-json\/wp\/v2\/pages\/55491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/my.wpconfigurator.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/my.wpconfigurator.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/my.wpconfigurator.com\/fr\/wp-json\/wp\/v2\/users\/4339"}],"replies":[{"embeddable":true,"href":"https:\/\/my.wpconfigurator.com\/fr\/wp-json\/wp\/v2\/comments?post=55491"}],"version-history":[{"count":2,"href":"https:\/\/my.wpconfigurator.com\/fr\/wp-json\/wp\/v2\/pages\/55491\/revisions"}],"predecessor-version":[{"id":55494,"href":"https:\/\/my.wpconfigurator.com\/fr\/wp-json\/wp\/v2\/pages\/55491\/revisions\/55494"}],"wp:attachment":[{"href":"https:\/\/my.wpconfigurator.com\/fr\/wp-json\/wp\/v2\/media?parent=55491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}