{"id":55499,"date":"2021-06-14T13:39:03","date_gmt":"2021-06-14T13:39:03","guid":{"rendered":"https:\/\/my.wpconfigurator.com\/apoio\/"},"modified":"2026-11-11T06:17:05","modified_gmt":"2026-11-11T06:17:05","slug":"apoio","status":"publish","type":"page","link":"https:\/\/my.wpconfigurator.com\/pt-br\/apoio\/","title":{"rendered":"Apoio"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"55499\" class=\"elementor elementor-55499 elementor-22776\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc171be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc171be\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2554244\" data-id=\"2554244\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9844c45\" data-id=\"9844c45\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-aacf9de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aacf9de\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1d68a379\" data-id=\"1d68a379\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f5bd3dd elementor-widget elementor-widget-heading\" data-id=\"5f5bd3dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Para abrir um Chamado de Suporte <br \/>Clique no bot\u00e3o de Suporte no canto inferior esquerdo.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49da89d elementor-widget elementor-widget-image\" data-id=\"49da89d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"133\" height=\"65\" src=\"https:\/\/my.wpconfigurator.com\/wp-content\/uploads\/2021\/06\/Captura-de-pantalla-2021-06-24-a-las-12.31.08.png\" class=\"attachment-full size-full wp-image-55500\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2367753 elementor-widget elementor-widget-heading\" data-id=\"2367753\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Voc\u00ea precisa usar este e-mail para abrir o chamado:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4ceb3b elementor-widget elementor-widget-heading\" data-id=\"a4ceb3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Copie e cole sua licen\u00e7a na caixa abaixo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-48996b93\" data-id=\"48996b93\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-170a9d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"170a9d8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6308abf\" data-id=\"6308abf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca9e359 elementor-widget elementor-widget-shortcode\" data-id=\"ca9e359\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t<p class=\"edd-alert edd-alert-warn\">\n\t\tYou must be logged in to view license keys.\t<\/p>\n\t\t<form id=\"edd_login_form\" class=\"edd_form\" action=\"\" method=\"post\">\n\t\t<fieldset>\n\t\t\t<legend>Entre com a sua conta<\/legend>\n\t\t\t\t\t\t<p class=\"edd-login-username\">\n\t\t\t\t<label for=\"edd_user_login\">Nome de Usu\u00e1rio ou E-mail<\/label>\n\t\t\t\t<input name=\"edd_user_login\" id=\"edd_user_login\" class=\"edd-required edd-input\" type=\"text\"\/>\n\t\t\t<\/p>\n\t\t\t<p class=\"edd-login-password\">\n\t\t\t\t<label for=\"edd_user_pass\">Senha<\/label>\n\t\t\t\t<input name=\"edd_user_pass\" id=\"edd_user_pass\" class=\"edd-password edd-required edd-input\" type=\"password\"\/>\n\t\t\t<\/p>\n\t\t\t<p class=\"edd-login-remember\">\n\t\t\t\t<label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Lembrar de mim<\/label>\n\t\t\t<\/p>\n\t\t\t<p class=\"edd-login-submit\">\n\t\t\t\t<input type=\"hidden\" name=\"edd_redirect\" value=\"https:\/\/my.wpconfigurator.com\/pt-br\/wp-json\/wp\/v2\/pages\/55499\/\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"edd_login_nonce\" value=\"d61dc0da51\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"edd_action\" value=\"user_login\"\/>\n\t\t\t\t<input id=\"edd_login_submit\" type=\"submit\" class=\"edd-submit\" value=\"Login\"\/>\n\t\t\t<\/p>\n\t\t\t<p class=\"edd-lost-password\">\n\t\t\t\t<a href=\"https:\/\/my.wpconfigurator.com\/wp-login.php?action=lostpassword&#038;edd_forgot_password=confirm\">\n\t\t\t\t\tPerdeu a Senha?\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t\t\t\t<\/fieldset>\n\t<\/form>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f9cd4a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f9cd4a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d1eeba\" data-id=\"5d1eeba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a1794b elementor-widget elementor-widget-text-editor\" data-id=\"0a1794b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Muito obrigado por adquirir nossos produtos! Estamos ansiosos para oferecer um atendimento ao cliente de qualidade, mas antes disso, reserve alguns momentos para se familiarizar com os termos e condi\u00e7\u00f5es a seguir, referentes ao suporte que oferecemos:<\/p><ul><li>Por favor, certifique-se de <a href=\"https:\/\/documentation.wpconfigurator.com\/\" target=\"_blank\" rel=\"nofollow noopener\" data-redactor-span=\"true\">ter lido a documenta\u00e7\u00e3o<\/a> que veio junto com seu download. A documenta\u00e7\u00e3o cobre t\u00f3picos importantes, desde a instala\u00e7\u00e3o do tema at\u00e9 seu uso correto. Voc\u00ea pode <a href=\"https:\/\/documentation.wpconfigurator.com\/\" target=\"_blank\" rel=\"nofollow noopener\" data-redactor-span=\"true\">conferir aqui<\/a>.<\/li><li>Saiba que fazemos o poss\u00edvel para monitorar os f\u00f3runs 24 horas por dia, mas devido \u00e0 grande quantidade de consultas de suporte que precisamos atender diariamente, espere de 24 a 48 horas para receber uma resposta ao seu chamado.<\/li> <li>Antes de fazer perguntas, certifique-se de pesquisar nos tickets abertos para ver se sua pergunta j\u00e1 foi respondida, o que significa que talvez voc\u00ea n\u00e3o precise esperar para obter uma resposta.<\/li><li>O suporte lida com a instala\u00e7\u00e3o do tema \/ plugin, problemas que surgem do uso de qualquer recurso dispon\u00edvel por padr\u00e3o, corre\u00e7\u00f5es de bugs e pequenas modifica\u00e7\u00f5es em uma ou duas linhas de c\u00f3digo. N\u00e3o oferecemos suporte para instala\u00e7\u00e3o ou administra\u00e7\u00e3o do WordPress em si, nem suporte a plugins de terceiros ou problemas associados ao uso deles em combina\u00e7\u00e3o com um de nossos temas. Por favor, esteja ciente de que, se voc\u00ea precisar de ajuda com personaliza\u00e7\u00f5es do seu tema al\u00e9m de uma ou duas linhas de c\u00f3digo, o melhor \u00e9 verificar o write here e pedir <a href=\"https:\/\/wpconfigurator.com\/custom-projects\/\" rel=\"nofollow\" data-redactor-span=\"true\">or\u00e7amentos para projetos personalizados<\/a><\/li><li>Voc\u00ea precisa entender que voc\u00ea compra o item como ele est\u00e1. Se quiser que ele pare\u00e7a ou funcione diferente do que v\u00ea na demo online, precisa entender que isso n\u00e3o \u00e9 coberto pelo suporte b\u00e1sico. Estamos sempre aqui para dar pequenas dicas e conselhos, \u00e0s vezes at\u00e9 escrevo blocos completos de c\u00f3digos CSS, porque gostamos de ajudar. Mas se seus pedidos estiverem chegando um ap\u00f3s o outro e voc\u00ea n\u00e3o tiver a menor ideia do que \u00e9 CSS ou HTML, o melhor \u00e9 entrar em contato com a equipe <a href=\"https:\/\/wpconfigurator.com\/custom-projects\/\" target=\"_blank\" rel=\"nofollow noopener\" data-redactor-span=\"true\">wpconfigurator<\/a>.<\/li> <li>Poste o m\u00e1ximo poss\u00edvel em seus pedidos: links e capturas de tela s\u00e3o sempre bem-vindos! Forne\u00e7a todas as informa\u00e7\u00f5es que puder!<\/li><\/ul><p>Mais uma vez, obrigado pela compra! Espero que gostem do nosso trabalho.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59497f69 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59497f69\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-696555a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"696555a4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56cc9b2f\" data-id=\"56cc9b2f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8aa059d elementor-widget elementor-widget-html\" data-id=\"8aa059d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>window.fwSettings={\n\t'widget_id':80000005311\n\t};\n\t!function(){if(\"function\"!=typeof window.FreshworksWidget){var n=function(){n.q.push(arguments)};n.q=[],window.FreshworksWidget=n}}() \n<\/script><script type='text\/javascript' src='https:\/\/euc-widget.freshworks.com\/widgets\/80000005311.js' async defer><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Para abrir um Chamado de Suporte Clique no bot\u00e3o de Suporte no canto inferior esquerdo. Voc\u00ea precisa usar este e-mail para abrir o chamado: Copie e cole sua licen\u00e7a na caixa abaixo Muito obrigado por adquirir nossos produtos! Estamos ansiosos para oferecer um atendimento ao cliente de qualidade, mas antes disso, reserve alguns momentos para &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/my.wpconfigurator.com\/pt-br\/apoio\/\" class=\"more-link\">Continue lendo<span class=\"screen-reader-text\"> &#8220;Apoio&#8221;<\/span><\/a><\/p>\n","protected":false},"author":4339,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-55499","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/my.wpconfigurator.com\/pt-br\/wp-json\/wp\/v2\/pages\/55499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/my.wpconfigurator.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/my.wpconfigurator.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/my.wpconfigurator.com\/pt-br\/wp-json\/wp\/v2\/users\/4339"}],"replies":[{"embeddable":true,"href":"https:\/\/my.wpconfigurator.com\/pt-br\/wp-json\/wp\/v2\/comments?post=55499"}],"version-history":[{"count":2,"href":"https:\/\/my.wpconfigurator.com\/pt-br\/wp-json\/wp\/v2\/pages\/55499\/revisions"}],"predecessor-version":[{"id":55502,"href":"https:\/\/my.wpconfigurator.com\/pt-br\/wp-json\/wp\/v2\/pages\/55499\/revisions\/55502"}],"wp:attachment":[{"href":"https:\/\/my.wpconfigurator.com\/pt-br\/wp-json\/wp\/v2\/media?parent=55499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}