{"id":55507,"date":"2021-06-14T13:39:03","date_gmt":"2021-06-14T13:39:03","guid":{"rendered":"https:\/\/my.wpconfigurator.com\/apoio\/"},"modified":"2026-11-11T06:17:11","modified_gmt":"2026-11-11T06:17:11","slug":"apoio","status":"publish","type":"page","link":"https:\/\/my.wpconfigurator.com\/pt-pt\/apoio\/","title":{"rendered":"Apoio"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"55507\" class=\"elementor elementor-55507 elementor-22776\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc171be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc171be\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2554244\" data-id=\"2554244\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9844c45\" data-id=\"9844c45\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-aacf9de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aacf9de\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1d68a379\" data-id=\"1d68a379\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f5bd3dd elementor-widget elementor-widget-heading\" data-id=\"5f5bd3dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Para abrir um Ticket de Suporte <br \/>Clique no bot\u00e3o de Suporte no canto inferior esquerdo.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49da89d elementor-widget elementor-widget-image\" data-id=\"49da89d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"133\" height=\"65\" src=\"https:\/\/my.wpconfigurator.com\/wp-content\/uploads\/2021\/06\/Captura-de-pantalla-2021-06-24-a-las-12.31.08.png\" class=\"attachment-full size-full wp-image-55508\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2367753 elementor-widget elementor-widget-heading\" data-id=\"2367753\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Precisa de usar este email para abrir o ticket:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4ceb3b elementor-widget elementor-widget-heading\" data-id=\"a4ceb3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Copie e cole a sua licen\u00e7a na caixa abaixo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-48996b93\" data-id=\"48996b93\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-170a9d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"170a9d8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6308abf\" data-id=\"6308abf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca9e359 elementor-widget elementor-widget-shortcode\" data-id=\"ca9e359\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t<p class=\"edd-alert edd-alert-warn\">\n\t\tYou must be logged in to view license keys.\t<\/p>\n\t\t<form id=\"edd_login_form\" class=\"edd_form\" action=\"\" method=\"post\">\n\t\t<fieldset>\n\t\t\t<legend>Log into Your Account<\/legend>\n\t\t\t\t\t\t<p class=\"edd-login-username\">\n\t\t\t\t<label for=\"edd_user_login\">Username or Email<\/label>\n\t\t\t\t<input name=\"edd_user_login\" id=\"edd_user_login\" class=\"edd-required edd-input\" type=\"text\"\/>\n\t\t\t<\/p>\n\t\t\t<p class=\"edd-login-password\">\n\t\t\t\t<label for=\"edd_user_pass\">Password<\/label>\n\t\t\t\t<input name=\"edd_user_pass\" id=\"edd_user_pass\" class=\"edd-password edd-required edd-input\" type=\"password\"\/>\n\t\t\t<\/p>\n\t\t\t<p class=\"edd-login-remember\">\n\t\t\t\t<label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label>\n\t\t\t<\/p>\n\t\t\t<p class=\"edd-login-submit\">\n\t\t\t\t<input type=\"hidden\" name=\"edd_redirect\" value=\"https:\/\/my.wpconfigurator.com\/pt-pt\/wp-json\/wp\/v2\/pages\/55507\/\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"edd_login_nonce\" value=\"d61dc0da51\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"edd_action\" value=\"user_login\"\/>\n\t\t\t\t<input id=\"edd_login_submit\" type=\"submit\" class=\"edd-submit\" value=\"Log In\"\/>\n\t\t\t<\/p>\n\t\t\t<p class=\"edd-lost-password\">\n\t\t\t\t<a href=\"https:\/\/my.wpconfigurator.com\/wp-login.php?action=lostpassword&#038;edd_forgot_password=confirm\">\n\t\t\t\t\tLost Password?\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t\t\t\t<\/fieldset>\n\t<\/form>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f9cd4a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f9cd4a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d1eeba\" data-id=\"5d1eeba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a1794b elementor-widget elementor-widget-text-editor\" data-id=\"0a1794b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Muito obrigado por adquirir os nossos produtos! Esperamos prestar-lhe um servi\u00e7o ao cliente de qualidade, mas antes disso, por favor, reserve alguns momentos para se familiarizar com os seguintes termos e condi\u00e7\u00f5es relativos ao suporte que oferecemos:<\/p><ul><li>Por favor, certifique-se de <a href=\"https:\/\/documentation.wpconfigurator.com\/\" target=\"_blank\" rel=\"nofollow noopener\" data-redactor-span=\"true\">que leu a documenta\u00e7\u00e3o<\/a> que veio inclu\u00edda com o seu download. A documenta\u00e7\u00e3o cobre t\u00f3picos importantes, desde a instala\u00e7\u00e3o do tema at\u00e9 \u00e0 sua utiliza\u00e7\u00e3o correta. Pode <a href=\"https:\/\/documentation.wpconfigurator.com\/\" target=\"_blank\" rel=\"nofollow noopener\" data-redactor-span=\"true\">consult\u00e1-la aqui<\/a>.<\/li> Por <li>favor, esteja ciente de que fazemos o nosso melhor para monitorizar os f\u00f3runs 24 horas por dia, mas devido \u00e0 grande quantidade de pedidos de suporte que temos de tratar diariamente, espere 24 a 48 horas para receber uma resposta ao seu ticket.<\/li> <li>Antes de colocar perguntas, certifique-se de pesquisar nos tickets abertos para ver se a sua quest\u00e3o j\u00e1 foi respondida, o que significa que talvez n\u00e3o precise de esperar para obter uma resposta.<\/li><li>O suporte trata da instala\u00e7\u00e3o do tema\/plugin, problemas que surgem da utiliza\u00e7\u00e3o de quaisquer funcionalidades dispon\u00edveis por defeito, corre\u00e7\u00f5es de bugs e pequenas modifica\u00e7\u00f5es em uma ou duas linhas de c\u00f3digo. N\u00e3o oferecemos suporte para instala\u00e7\u00e3o ou administra\u00e7\u00e3o do WordPress em si, nem para plugins de terceiros, nem para problemas associados \u00e0 sua utiliza\u00e7\u00e3o em combina\u00e7\u00e3o com um dos nossos temas. Por favor, esteja ciente de que, se precisar de ajuda com personaliza\u00e7\u00f5es do seu tema para al\u00e9m de uma ou duas linhas de c\u00f3digo, o melhor \u00e9 consultar o write here e pedir <a href=\"https:\/\/wpconfigurator.com\/custom-projects\/\" rel=\"nofollow\" data-redactor-span=\"true\">or\u00e7amento para projetos personalizados<\/a><\/li><li>Tens de perceber que compras o artigo tal como est\u00e1. Se queres que tenha um aspeto ou funcionamento diferente do que v\u00eas na demonstra\u00e7\u00e3o online, tens de perceber que isto n\u00e3o \u00e9 coberto pelo suporte b\u00e1sico. Estamos sempre aqui para dar pequenas dicas e conselhos, at\u00e9 escrevo blocos completos de c\u00f3digos css por vezes, porque gostamos de ajudar. Mas se os teus pedidos chegam um a seguir ao outro e n\u00e3o tens a m\u00ednima ideia do que \u00e9 CSS ou HTML, o melhor \u00e9 contactares a equipa <a href=\"https:\/\/wpconfigurator.com\/custom-projects\/\" target=\"_blank\" rel=\"nofollow noopener\" data-redactor-span=\"true\">wpconfigurator<\/a>. Publica<\/li> <li>o mais que puderes sobre os teus pedidos: links e capturas de ecr\u00e3 s\u00e3o sempre bem-vindos! D\u00e1-nos toda a informa\u00e7\u00e3o que puderes dar!<\/li><\/ul><p>Mais uma vez, obrigado pela compra! Espero que gostem do nosso trabalho.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59497f69 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59497f69\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-696555a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"696555a4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56cc9b2f\" data-id=\"56cc9b2f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8aa059d elementor-widget elementor-widget-html\" data-id=\"8aa059d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>window.fwSettings={\n\t'widget_id':80000005311\n\t};\n\t!function(){if(\"function\"!=typeof window.FreshworksWidget){var n=function(){n.q.push(arguments)};n.q=[],window.FreshworksWidget=n}}() \n<\/script><script type='text\/javascript' src='https:\/\/euc-widget.freshworks.com\/widgets\/80000005311.js' async defer><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Para abrir um Ticket de Suporte Clique no bot\u00e3o de Suporte no canto inferior esquerdo. Precisa de usar este email para abrir o ticket: Copie e cole a sua licen\u00e7a na caixa abaixo Muito obrigado por adquirir os nossos produtos! Esperamos prestar-lhe um servi\u00e7o ao cliente de qualidade, mas antes disso, por favor, reserve alguns &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/my.wpconfigurator.com\/pt-pt\/apoio\/\" class=\"more-link\">Continue a ler<span class=\"screen-reader-text\"> &#8220;Apoio&#8221;<\/span><\/a><\/p>\n","protected":false},"author":4339,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-55507","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/my.wpconfigurator.com\/pt-pt\/wp-json\/wp\/v2\/pages\/55507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/my.wpconfigurator.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/my.wpconfigurator.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/my.wpconfigurator.com\/pt-pt\/wp-json\/wp\/v2\/users\/4339"}],"replies":[{"embeddable":true,"href":"https:\/\/my.wpconfigurator.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=55507"}],"version-history":[{"count":2,"href":"https:\/\/my.wpconfigurator.com\/pt-pt\/wp-json\/wp\/v2\/pages\/55507\/revisions"}],"predecessor-version":[{"id":55510,"href":"https:\/\/my.wpconfigurator.com\/pt-pt\/wp-json\/wp\/v2\/pages\/55507\/revisions\/55510"}],"wp:attachment":[{"href":"https:\/\/my.wpconfigurator.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=55507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}